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| ADD:No.1
MiaopuStreet XiangshanVillage.HengYang City.HuNanProvince.China |
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| TEL:86-734-8323000 |
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| 86-734-8323001 |
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| FAX:0734-8323002 |
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E-mail: |
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| huayijx@huayijx.com |
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Clients should
always be the first priority, and try our best to
create their value.
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| [Service
Concept] |
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Regarding
the excellent service as the purpose; the high-quality,
high-class, high-efficiency, omnibearing, whole
process, overall space-time and internal and external
interaction as the operation orientation; the service
passion, standardization, characteristic, perfection,
value, diversity as the pursuing goal, SANY would
upgrade its service roundly to evolve service into
the advocated product for continual development.
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| [Service
Orientation] |
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1 center: Client is
the center
1 commitment: Make you satisfied with everything!
3 supporters: HUAYI service culture, excellent
service team and rapid reaction system;
3 tops: top speed, top skill and top attitude;
4 controlled points: Client satisfaction index≥80%,
Service complaint rate＜1%, Timely service rate
> 98%, Delivery error=0
5 features in operation: We shall be: attentive,
affective, warmhearted, sincere and modest. Clients
would feel: reassurance, satisfactory, pleased,
harmonious and attractive.
6 Criterions: Normative Appearance, Language,
Behavior, Dressing, Facility and Process.
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| [Service
Strategy] |
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To pursue the
service quality, To upgrade the client value. |
| [Quality
Policy] |
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